raja play11.com Platform Account Terms
When you open an account on raja play11.com, you agree to the terms we set out in this document. These terms cover how we operate our platform, your responsibilities as a user, our policies on deposits and withdrawals, and how we handle disputes. We apply these terms equally to all users across all our gaming sections — sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports.
Our goal is transparent operation. We spell out what we do, what we expect from you, and what happens if something goes wrong. These terms are not designed to trick or hide; they describe our genuine business practices and your genuine rights and obligations as a user of our platform.
Read this document before you create an account. If you do not agree with any part of it, do not join raja play11.com. If you join, your continued use of our platform means you accept these terms.
Your Account on raja play11.com
Eligibility and account opening
To open an account on our platform, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming or sportsbook services. We do not set an age restriction ourselves; we comply with the law of the jurisdiction where you access our platform. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law.
When you register on raja play11.com, you provide an email address, a password, and personal details (name, date of birth, address). You must provide accurate information. If you give false details, we may suspend or close your account. We use your email address to send you account notifications, password resets, settlement confirmations, and other important messages. You are responsible for keeping your email account secure and checking it regularly.
Account verification and KYC
Before you can withdraw funds from your account, we require Know Your Customer (KYC) verification. This is a regulatory requirement. KYC means you provide us with a government-issued ID (passport, national ID card, or driving licence) and proof of address (utility bill, bank statement, government letter, or rental agreement dated within the past three months). You upload these documents through your account dashboard.
Our compliance team reviews your documents to confirm they are genuine and match your registered name and address. Verification typically takes one to three business days. If your documents are rejected, we explain why and ask you to resubmit. We store verified documents in encrypted vaults; only authorized staff can access them. Your personal data is never shared with third parties except where legally required by authorities.
Account security and two-factor authentication
You are responsible for keeping your password secure. Do not share your login credentials with anyone. We recommend using a strong, unique password (mixing uppercase, lowercase, numbers, and symbols) and changing it regularly. If you suspect your account has been compromised, immediately reset your password and contact our support team.
We offer two-factor authentication (2FA) in your account settings. We recommend enabling 2FA to add an extra security layer. With 2FA enabled, you will receive a code on your registered phone number whenever you attempt to withdraw funds or change sensitive account settings. This prevents unauthorized access even if someone knows your password.
Deposits and funded accounts
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed by our payment partners. Deposits typically arrive in your account within minutes during business hours. Once your deposit arrives, your account balance updates and you can place bets or play games immediately.
On our platform, you hold only one account balance that spans all sections — sportsbook, live tables, slots, esports, and lottery. You do not need separate deposits for different sections. Your balance follows you across all games.
All deposits and withdrawals on raja play11.com are logged and timestamped in your account history for complete transparency and audit trail.
Withdrawals and processing
You can request a withdrawal to any of our supported payment methods at any time. Before your first withdrawal, we require KYC verification (as described above). Once verified, withdrawals do not require re-verification. Submit your withdrawal request through your account dashboard, specifying the amount and payment method. We process withdrawals during standard business windows, typically within one to two business days from approval. Your withdrawal history is visible in your account.
We may decline a withdrawal if we detect suspicious activity on your account, if your account has unresolved disputes, or if we need additional information from you for compliance reasons. If we decline, we explain why and help you resolve the issue.
Terms of Use and Conduct
Your conduct on our platform
When using raja play11.com, you agree not to:
- Use automated tools, bots, or scripts to access our platform or place bets.
- Attempt to hack, disrupt, or interfere with our systems or other users' accounts.
- Share your account access with others or allow others to use your account.
- Engage in fraud, money-laundering, or any illegal activity.
- Harass other users or our staff through abusive language or threats.
- Create multiple accounts to exploit bonuses or avoid account restrictions.
If we discover you have violated these terms, we may suspend or close your account and forfeit any outstanding balance. We will only take this action if we have a reasonable basis for believing you have violated these terms.
Bonuses and promotional offers
From time to time, we may offer bonuses or promotions to new or existing users. Any bonus comes with specific terms (e.g., minimum odds to qualify, wagering requirements, time limits). These terms are displayed when we offer the bonus. By accepting a bonus, you agree to its specific terms. If you fail to meet the terms, your bonus is forfeited and you may not be eligible for re-claiming it.
We reserve the right to cancel or modify bonuses at any time. We will not apply retroactively to wagers already placed, but future offers may change.
Dispute resolution
If you believe a bet has been settled incorrectly, a withdrawal has not arrived, or you have experienced a technical issue on our platform, contact our support team immediately. Provide as much detail as possible: your account username, the specific transaction ID or timestamp, and a description of the issue. Our team will investigate against our game logs and transaction records.
If we find an error on our side, we will credit your account. If we find an error on your side or we find no error at all, we will explain our findings and you may request a formal review. Most disputes are resolved within five business days. If you remain unsatisfied after our review, you have the right to escalate your complaint through your jurisdiction's applicable consumer protection or gaming regulation authorities.
Jurisdiction and applicable law
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We are not responsible if you access our platform from a jurisdiction where it is prohibited.
If you access our platform from Jakarta, Surabaya, Bandung, Medan, or anywhere else in Indonesia or our supported jurisdictions, you accept these terms. If a dispute arises, it will be governed by the law of our registration jurisdiction, unless your local law mandates otherwise. We will comply with all applicable laws and regulations in the jurisdictions where we operate.
Data privacy and security
Your personal data is protected by our Privacy Policy. We encrypt all data transmitted between your device and our servers using SSL/TLS protocols. We store personal information in secure, encrypted databases. We never share your data with third parties except where legally required. For full details, see our Privacy Policy.
Limitation of liability
We operate our platform in good faith and use industry-standard security practices. However, no system is non-specific info secure. We are not liable for any losses caused by technical failures, force majeure events (acts of God, natural disasters), or unauthorized third-party access beyond our reasonable control. We are liable only for direct damages caused by our negligence or breach of these terms, up to the amount of your account balance at the time of the incident.
Changes to these terms
We may update these terms from time to time. We will notify you by email if we make material changes. Your continued use of our platform after a change means you accept the updated terms. If you do not accept a change, you may close your account.
Contact raja play11.com
If you have questions about these terms, your account, or our platform, contact our support team through your account dashboard. We respond in English during extended business hours. For account security issues or disputes, provide as much detail as possible so we can help you quickly.
Related information
Our Terms work alongside our other policies. For additional information, review:
These terms represent our commitment to fair, transparent operation. If you have feedback on our terms or our platform, we welcome your input through our support team. Your experience helps us improve.