raja play11.com Platform Privacy Notice

This page describes what we collect when you use raja play11.com, how we keep that data protected, and what rights you have. We collect information needed to run your account, process deposits and withdrawals, verify your identity, and detect fraud. We do not sell your data to third parties and share it only with processors who help us operate the platform or when required by law.

Our privacy practices apply equally whether you are placing bets on Liga 1 football, withdrawing funds via DANA or e-wallet, verifying your account for the first time, or playing live-dealer games. All your data — email, payment details, gaming history, identity documents — is stored securely on encrypted servers and accessed only by authorized staff or trusted processors bound by strict confidentiality agreements.

We describe our collection, use, retention, and deletion practices in plain language below. If you have questions about your privacy on raja play11.com, contact our support team through your account dashboard.

What We Collect and How We Use It

Account registration data

When you create an account on raja play11.com, we collect your email address, a password of your choice, and basic profile information (name, date of birth, contact phone number). We use this data to create your account, authenticate your login, send you important account notices, and contact you if we detect suspicious activity. Your email is the recovery method if you forget your password, so keeping it current is essential.

KYC verification documents

Before your first withdrawal, we require Know Your Customer (KYC) verification. You upload a government-issued ID (passport, national ID, or driving licence) and proof of address (utility bill, bank statement, or government correspondence dated within three months). We use these documents to verify your identity, confirm your address, and comply with anti-money-laundering and fraud-prevention regulations. We store verified documents in encrypted vaults accessible only to authorized compliance staff. Once verified, we retain these documents for the lifetime of your account on raja play11.com, plus the legally required period thereafter, for account recovery and dispute resolution purposes.

Payment and transaction data

Every deposit and withdrawal on raja play11.com generates a transaction record. We collect payment method details (the bank or e-wallet you use, the transaction ID, the timestamp, and the amount). We do not store full card details — we tokenize payment information, storing only the last four digits for your reference. We use transaction data to process your requests, prevent fraud, detect unusual activity patterns, and provide you with a complete audit trail in your account history. During peak periods like Liga 1 matches or Idul Fitri holidays, transaction volume increases, but all records are retained with the same security standards.

Gaming activity and betting history

We log every bet, every game round, every live-dealer table you join, and every outcome. This includes match details, stake amounts, odds, settlement results, and timestamps. We use this data to settle wagers fairly, dispute resolution, detect fraud or collusion, and provide you with your complete gaming history accessible anytime in your account. Your betting history on Liga 1, Piala AFF, Champions League, slots, or esports is stored in our databases and retained indefinitely for your records and platform auditing.

Technical and device data

We collect information about how you access raja play11.com — your device type (mobile, desktop, tablet), operating system, browser type, IP address, and approximate location (city-level only, based on IP). We use this data to diagnose technical issues, prevent unauthorized access, detect suspicious login patterns, and optimize platform performance. If you log in from Jakarta one day and from Medan the next, our systems note the change and flag unusual behavior for investigation. We do not use this data to build marketing profiles.

Cookies and tracking

We use cookies and similar technologies to remember your login, store your session, and track your activity on our site. Session cookies expire when you log out; persistent cookies remain on your device to speed up future logins. We do not use cookies to track you across other websites. Our cookies contain your session ID and account preferences — nothing sensitive. You can disable cookies in your browser settings, though doing so may prevent you from logging in to raja play11.com.

We collect only data necessary to run your account, settle your bets, verify your identity, and protect against fraud.

Data Protection, Retention, and Your Rights

How we protect your data

All data transmitted between your device and our servers uses SSL/TLS encryption — a standard protocol that scrambles information in transit so third parties cannot intercept it. Our servers use firewalls, access controls, and regular security audits. We store passwords using cryptographic hashing so even our staff cannot see your plain-text password. Verified identity documents are stored in encrypted vaults. We limit access to your data to authorized staff on a need-to-know basis. We undergo regular security testing to identify and fix vulnerabilities. If we discover a data breach, we notify affected users within a reasonable timeframe as required by law.

Third-party processors and data sharing

We share your data with third-party processors who help us operate raja play11.com. These include payment processors (to verify and execute deposits and withdrawals), identity verification services (to confirm KYC documents), fraud detection systems (to flag suspicious activity), and data analytics providers (to understand platform usage patterns). All processors are bound by confidentiality agreements and must meet our security standards. We do not sell your data to advertisers or data brokers. We share your data with authorities only when legally required (e.g., law enforcement with a valid court order). Our servers may be located outside your jurisdiction, but all data handling follows the same security and privacy standards regardless of location.

Data retention and deletion

We retain your account data for the lifetime of your account on raja play11.com, plus a legal hold period after account closure (typically 7 years for financial records). Your complete gaming history, betting records, and transaction logs are retained indefinitely for dispute resolution and regulatory compliance. If you close your account, we deactivate your login immediately but retain your encrypted data for record-keeping and legal purposes. You cannot request deletion of betting history or KYC documents because we are legally required to retain them for anti-money-laundering compliance.

Your rights regarding your data

You have the right to access your data — request a copy of all information we hold about you anytime through your account dashboard or support team. You have the right to correct inaccurate data — if your address or contact information is wrong, update it in your account settings. You have the right to be informed about how we use your data — this privacy notice describes our practices. You have the right to request data portability — we can provide your account data in a portable format if you want to move to another platform. However, you cannot delete gaming history, betting records, or verified KYC documents because we are legally required to retain them. If you believe we have mishandled your data, contact our support team or submit a formal complaint through your account.

Children and age restrictions

Our services on raja play11.com are not directed at children. We do not knowingly collect data from anyone under the age required by your local jurisdiction. If we discover a child has opened an account, we deactivate it immediately and delete associated data within a reasonable timeframe. If you are the parent or guardian of a child who has accessed our platform, contact us immediately through our support email.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your rights, or suspect misuse of your data on raja play11.com, contact our team through your account dashboard support form or email. We respond to privacy requests within 15 business days. Our services are available only where local law permits. Privacy laws vary by jurisdiction — your rights may differ depending on your location. If you are in a jurisdiction with specific privacy laws (e.g., data protection regulations), those laws may grant you additional rights beyond what we describe here.

• We collect email, password, KYC documents, payment details, gaming history, and technical data.
• We use this data to run your account, settle wagers, verify identity, and prevent fraud.
• We store all data on encrypted servers with restricted access.
• We share data only with trusted processors or as required by law.
• You have rights to access, correct, and be informed about your data.
• You cannot delete gaming history or KYC documents due to legal retention requirements.

We take your privacy seriously on raja play11.com. Our privacy practices are designed to protect your data while enabling us to operate securely and comply with law. This notice may be updated periodically — we will notify you of material changes through your account email. Your continued use of our platform after any update constitutes acceptance of the updated privacy notice.

Legal and support resources

Learn more about your account and our platform policies:

If you cannot find the answer to your privacy question above, contact our support team through your account dashboard. We maintain support channels during extended hours to respond to account and privacy inquiries.